Contacting support Flows

Take the issue to the right channel with the expectation of a clear response.

8 checks · 3 content groups

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Step by step in flow

Track status, feedback, and next actions every step of the way.

So that people who need help can find supportPlace easily identifiable help paths where users may encounter problems.

Try interacting

Please choose the appropriate contact methodDistinguish self-service documents from direct communication channels and state the conditions of use for each channel.

Try interacting

Instructions describe the request and wait for a responseIndicate the information to be provided, where to receive the response, and the expected response time.

Try interacting

Start the task

Compare information and presentation in context of use.

Open support from where there is a problemKeep track of errors, settings or navigation accordingly.It's possible to pass the error context to the request, but let the user check the information before submitting.Example Request support with the error code and version, do not provide the password or access key yourself.Explain each support channelIndicate chat, email or document appropriate issues and operating times.Just ask what helps you handle itInstructions describe the error step, expected results, and required attachments.

Feedback and results

Try the operation, change the status and continue working.

State when and where to receive feedbackIndicate email, request code, or status for tracking.Confirmation of receiptReport sending results, keep content in case of errors and have a way to add information.

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GUIDANCE

How to review

Open support from where there is a problem

It's possible to pass the error context to the request, but let the user check the information before submitting.

EXAMPLES

Usage examples

Open support from where there is a problem

Request support with the error code and version, do not provide the password or access key yourself.

Contacting support Flows

Step by step in flow

Start the task

Feedback and results

How to review

Open support from where there is a problem

Usage examples

Open support from where there is a problem

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