Resetting a password Flows

Help restore access with step-by-step instructions.

12 checks · 3 content groups

Checklist contents

Review progress

Step by step in flow

Track status, feedback, and next actions every step of the way.

Shows the recovery path at loginPlace the recovery action near the password box so users experiencing difficulty can continue immediately.

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Identify the account that needs supportRequest only the information necessary to submit instructions, with clear labels and error messages.

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Confirm the instructions have been sentIndicate where to check and how to resubmit, while avoiding revealing whether the account exists or not.

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Specific next step instructionsThe recovery message should explain the next action and the expiration of the link if any.

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Create new passwords that are easy to checkState the rules before importing, allow content to be viewed when needed, and explain errors in the right fields.

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Return the user to the taskConfirm the changed password and provide a login to continue working.

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Start the task

Compare information and presentation in context of use.

Place the recovery path near loginOpen from the password box and keep the entered email if appropriate.Open the old link and the used link and try setting a new password. Explains the step that no longer works, keeps the path to requesting new messages, and shows how to get back to logging in once completed.Example The message “This link has expired” is accompanied by “Submit a new link”; Don't let users continue typing in an unsubmitable form.Ask for the right informationLabel the email or phone number and explain where instructions will be sent.Instructions after submitting a requestIndicate where to check without revealing the account; Is there a way to resend with a clear timeout?

Feedback and results

Try the operation, change the status and continue working.

Explain the link is no longer availableWhen a code is wrong or expired, clearly state how to request a new code without leaving the user on an error page.Ask for a new passwordShow rules before import, show or hide support, and password manager.Bring back loggingConfirm the changed password and provide the next account access step.

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GUIDANCE

How to review

Check for expired recovery links

Open the old link and the used link and try setting a new password. Explains the step that no longer works, keeps the path to requesting new messages, and shows how to get back to logging in once completed.

EXAMPLES

Usage examples

The password change link is no longer valid

The message “This link has expired” is accompanied by “Submit a new link”; Don't let users continue typing in an unsubmitable form.

Resetting a password Flows

Step by step in flow

Start the task

Feedback and results

How to review

Check for expired recovery links

Usage examples

The password change link is no longer valid

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