Verifying account

01

Step by step in flow

Track status, feedback, and next actions every step of the way.

Explain why verification is neededIndicates what to verify protecting or unlocking before asking the user to do so.

Try interacting

Choose the appropriate channel when given a choiceIf multiple methods are supported, provide identifying information and let users choose which channels they can use.

Try interacting

Confirm where the code was sentShows partially covered contact information and allows editing if sent to the wrong place.

Try interacting

Enter the code in a convenient wayAllows pasting code and using appropriate keyboard; Don't force users to cycle through too many boxes.

Try interacting

Helps continue when the code is not correctDistinguish erroneous codes from expired codes and state when they can be resubmitted without losing context.

Try interacting

Confirm account has been verifiedShows the new status and takes the user to the task they want to do.

Try interacting

02

Start the task

Compare information and presentation in context of use.

Explain why verification is neededState when it needs to be done and what can be continued before completion.Let users check where to receive the code before waiting; cover just enough private information.Example “Code sent to li***@example.com” with “Edit email” button.Please check where to get instructionsDisplay an email or phone number that is recognizable enough and has a way to correct errors.Convenient code entrySupports pasting the entire code, auto-filling when appropriate and does not force switching between each small box.

03

Feedback and results

Try the operation, change the status and continue working.

Indicate how to resendRecord wait times, request responses, and keep the address in use clear.Distinguish incorrect code from expiredShow how to try again, get a new code, or wait when the limit is exceeded without losing context.Confirm and continue properlyIndicates successful verification and opens the appropriate product section.

Verifying account Flows

Step by step in flow

Start the task

Feedback and results

How to review

Explain why verification is needed

Usage examples

Explain why verification is needed

Find a checklist

No checklists found