Keep the scope and keywords clear
The highlighted words in the results should explain why the item matches.
Help visitors find content and customize results on the website.
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Check for details that are easy to miss when putting the design into use.
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GUIDANCE
The highlighted words in the results should explain why the item matches.
EXAMPLES
Find “change email” and click on the keyword in the title or corresponding instruction paragraph.
Keep the keywords, number of results and sorting visible after searching.
Open a result then return; Keywords and filters are not lost.
Example At the top of the list, write Results for “password” and the number of articles found.
Explain not found in current range and allow to unfilter or edit keywords.
Applying the filter causes the result to zero; Avoid showing up as service loading error.
Example The Unfilter button is next to the suggestion to try broader keywords.